AviLabs is the creator of Plan3 – the leading technology in passenger disruption management that allows airlines to personalise and automate solutions for passengers when disruptions occur. Currently working with airlines in North America, EMEA, APAC and LATAM. 

Plan3 is a passenger-focused disruption management system that puts unrivaled ease of recovery in the hands of disruption customer care teams. Simply put, Plan3 solves every aspect of passenger disruption, automatically sourcing holistic solutions with eyes on the entire passenger journey. Using Plan3's Option Creator tool, airlines can easily bundle together and publish relevant options (eg, new flight, hotel, transportation, digital meal vouchers), and passengers can self-serve their way to a seamless onward journey.

We first invested in 2024.